Services
We offers a range of services, geared at the Large Corporate, Small Business, and 'end user' market.
SLA Agreements:
We offer a wide range of Service Level Agreements to sustain YOUR needs. We shall evaluate your site, (free of charge) and offer a maintenance plan that would best suit your requirements.
Networking:
As your business grows, we continually assess your networking structure, and advise you well in advance if software or hardware upgrades are required. This will ensure the smooth running of your operation, and allow you to accurately budget for your expansion.
Telecommunications - VOIP:
We have developed (in-house) a cost-effective VOIP (Voice Over Internet Protocol) solution to save your company money. As the Internet structures improve, this form of telecommunication is fast becoming a standard in most countries.
Repairs & Call Logging:
We have a 'Web Based' facility whereby our Corporate SLA customers can log a call remotely into our support console. From this console, you can at any time check the status of your call, response time, and when the call was logged off. This database offers a historic log of all calls placed, keeping you, the customer, in touch with all work carried out by Compuflex on your site.
Remote Repairs:
Our engineers are well trained and versed on the software side of your File Servers. On average, 80% of the calls logged relating to a Server fault are resolved quickly via our remote login console. A mere 20% of the faults require our technician to actually visit your site.
Data Recovery:
Compuflex has the expertise and software available for the most advanced data recovery scenarios. We are proud to enjoy a high data recovery success rate.
Virus & Spyware removal:
Malicious software goes by many names: Spyware, Worms, Viruses, Trojans, Adware, Keystroke Loggers, and more. These viruses infect and slow down your computers, cause data loss, and possible data corruption. We have the in-house expertise to sort these problems out fast.